A. Services shall be offered to all city residents in accordance with the provisions of the franchise agreement. The grantee shall not materially reduce the level of service without permission of the city, but may at its discretion substitute programming to offer subscribers an equal or better array of services.
B. The grantee shall render efficient service, making repairs promptly and interrupting service only for good cause and for the shortest time possible. The grantee shall limit system failures to minimum time duration by locating and correcting malfunctioning promptly, but in no event longer that twenty-four hours after occurrence, irrespective of holidays or other nonbusiness hours. Planned interruptions, insofar as possible, shall be preceded by notice given to subscribers twenty-four hours in advance and shall occur during periods of minimum use of the system. The grantee shall credit a subscriber's account based upon the degree of service loss (amount of time, time of day, type of programming, type of service, etc.) for loss, reduction or degradation of service commencing twenty-four hours after notification of the grantee.
C. The grantee shall maintain a maintenance service log covering the preceding three years, listing date of subscriber complaints, identifying the subscriber and describing the nature of the complaint, and when and what action was taken by the grantee in response thereto. The log shall be kept at the grantee's local office and shall be available for inspection by the grantor during regular business hours. (Prior code § 7-23)